Background

When it comes to eco-friendly skincare for your body, House of Coco is top of mind. 

From luxurious creams and scrubs to nourishing moisturizers, their products are carefully crafted to work for all skin types and shades. 

House of Coco has been selling online for 3 years, but their focus remains consistent – safety, quality, and sustainability. House of Coco makes self-care feel effortless, effective, and a little indulgent.

Before Shipbubble: Manual logistics & fulfilment

The rep from House of Coco explained “Before Shipbubble, we were handling logistics manually”. The company had to manually contact logistics companies to handle shipping, and they would often pay at the end of the month. 

So, the benefits that came with automation were out of reach. 

The challenge:  Late deliveries and nationwide reach

Manual shipping comes with its many woes, and House of Coco were far from immune. From hours of packaging, handling and tracking to late deliveries, the company struggled with effective logistics. However, the biggest challenge House of Coco faced as a skincare brand was “nationwide coverage”. 

House of Coco found it difficult to reach their customers in the northern regions of Nigeria. 

Solution:  “It saves time actually”

Since House of Coco onboarded on Shipbubble, they have been saving a lot of time on logistics and more time on scaling. The rep from House of Coco explains “If you have packages, you can easily go to the website to ship it. It saves time actually and it’s very easy”.

House of Coco has had more logistics options on Shipbubble, but they use Fez and Meenarh logistics often. Since then, they’ve not had issues with logistics and deliveries. 

Results: 

Complaints from customers have significantly reduced. The complaints are usually inconsequential and not targeted at the delivery experience itself. Instances such as some customers have unreachable lines. 

House of Coco has been able to save a lot of time on orders. The automated system has also led to an increase in returning customers. “Now, we can track deliveries and revert to customers on where their packages are”

Testimonials: 

“House of Coco customers attest to the fact that their items are now delivered faster than before”

“Thanks to Shipbubble we’ve not had missing items for a while now, and we’ve been able to improve customer satisfaction”. 

"I'll recommend Shipbubble to other ecommerce platforms because its faster and its easier to use”

This could be you, register on Shipbubble today.