Background
Cooking can be such a hassle from deciding what to eat, to meal prep and finally going through all the steps involved. A lot of people argue that the ROI of cooking for hours only to eat within minutes isn’t worth it. Addme recognized this gap fast, and they filled it by making ready-to-use ingredients that make the entire cooking process easier.
Wouldn’t it be ironic if a brand that exists to make cooking faster fails to get their products to their customers swiftly and seamlessly?
Before Shipbubble:
Addme has been selling their innovative products online for the past two years, interestingly the rep from Addme couldn’t provide perspective into their business activities without Shipbubble.
She noted “I’ve not heard of any logistics setup prior to Shipbubble. To the best of my knowledge we’ve just always used Shipbubble”
The Impact: Seamless journey with customers
Shipbubble has made business operations smooth for Addme, especially with customers. The rep from Addme specifically pointed out the fact that Shipbubble support is readily available to respond to inquiries.
The dedication of the support team to solving challenges and responding to customer issues has helped them improve customer experience, satisfaction and most importantly, retention.
The rep from Addme noted that they’ve not had any complaints about delivery from customers. She stated “Since I started about seven months ago, we’ve not had customers complaining about their deliveries. Everything has been perfect”.
The Shipbubble Edge Affordability, real-time tracking, speed and coverage
Shipbubble has been Addme’s logistics partner for a while now. And the brand attests to many advantages that come with using Shipbubble. However, according to the rep from Addme, one of the major reasons they keep choosing Shipbubble over other logistics options is “affordability”.
With Shipbubble, Addme gets a lot of options readily available to them, and these options come at unbeatable delivery prices. pApart from affordability, real time tracking is also a major plus for Addme. Customers get real-time tracking and notifications concerning their orders, and this has helped to elevate the overall customer experience.
Speed and coverage are also features of Shipbubble that makes Addme choose Shipbubble over and over again without considering other logistics options. Thanks to Shipbubble, orders are handled quickly, and they are able to reach various locations nationwide without having to worry about how their orders will make it to clients in locations outside Lagos.
Testimonials:
“If I’m to describe Shipbubble in one word, I’ll say reliable. I love the fact that Shipbubble is always readily available to respond to whatever is happening, no matter how trivial or serious the issues are, they are always there.”
“I’ll recommend Shipbubble not only to ecommerce sellers but also to normal end users. Anyone really. They can easily take your order and deliver it to wherever it is that you are”.